Management perceptions on effective employee rewards: a case study of Cape Town five- star hotels, South Africa

Mzukisi Cwibi*, Mandisa Silo, Dr Tshinakaho Nyathela-Sunday

Vol 20 | Issue 1 | 1-11


Rewards are effective instruments that management may use to inspire employees. When firms offer rewards, their primary goal is to recruit and keep motivated, effective, and efficient employees. The purpose of this qualitative study is to investigate the perceptions of five-star hotel managers regarding the effectiveness of employee reward systems. In-depth interviews were conducted with 14 managers from four hotels in the City of Cape Town Central Business District. Semi-structured interviews were used in the study to gather qualitative data. Creswell’s six phases were used in the analysis of the data. The findings revealed that hotels provided employees with various rewards, including intrinsic (non-financial) and extrinsic (money) rewards. The paper further suggests that hotel managers are of the view that extrinsic (financial) rewards are mostly preferred by employees and are the most effective rewards to motivate employees in five-star hotels. The research concludes by recommending strategies to hotel management for enhancing the effectiveness of employee reward systems with positive impacts on employee motivation and identifying implications for future research.

Keywords: Employee motivation, employee rewards, five-star hotels, hotel managers

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