Foreword: In troubled times, it is all about value

Vol 18 | Issue 2 | i

Dr. C.H.Bothma

Delineating the South African domestic tourist’s behaviour amid a crisis: A psychographic segmentation approach

Vol 18 | Issue 2 | 1-17

Dr. Tafadzwa Matiza, Prof. Martinette Kruger, Prof. Elmarie Slabbert

Store image through the eyes of the retail manager

Vol 18 | Issue 2 | 18-34

Prof Johannes A. Wiid

The implications of consumer protection legislation on promotional strategies of retail businesses

Vol 18 | Issue 2 | 35-53

Marlini Moodley, Karunanidhi Reddy, Darry Penceliah

South African bank loyalty during Covid-19 times

Vol 18 | Issue 2 | 54-73

Prof Chantal Rootman

The impact of influencer marketing and celebrity endorsements on consumer behaviour within the South African context

Vol 18 | Issue 2 | 74-93

Marlini (Nair) Moodley, Tsepo Machela

Convenience and Emotions through Facial Expressions: Evidence from Online Medication Shopping Behavior

Vol 18 | Issue 2 | 94-121

Semra Ersöz, Prof Hendrik Schröder

Employee engagement: Do demographic variables matter?

Vol 18 | Issue 2 | 122-140

Prof Michael C Cant

The impact of strategic marketing elements on the customer relationship programme for a regional tourism organisation

Vol 18 | Issue 2 | 141-149

Dr Malefane Stephen Monyane, Dr Hilary Kennedy Nji Bama

Service quality in the fast-food franchise industry in Gauteng

Vol 18 | Issue 1 | 150-165

Chané Naudé, Prof Alfred Henrico, Prof Louis Van Staden