Foreword: Navigating the Digital Wave in Modern Retail: Insights and Implications

Vol 19 | Issue 1 | i-11

Dr. C.H.Bothma

Factors influencing the purchasing behaviour of sports apparel consumers in Johannesburg

Vol 19 | Issue 1 | 1-12

Sive Maqula, Dr.Ankit Katrodia

The effect of user-generated content on consumer-based brand equity of major retailers in the Cape Metropole

Vol 19 | Issue 1 | 13-33

The impact of security, audio-visual, time-saving orientation, relative advantage and trust in fast food websites on purchase intention

Vol 19 | Issue 1 | 34-55

Mgiba, F.M., Pillay, G.

Influence of online sensory branding experiences on brand loyalty in South Africa

Vol 19 | Issue 1 | 56-74

Dr Gabriella Berman, Dr Adéle Potgieter, Prof Madele Tait

Factors Affecting Customers’ Intention towards Online Purchase: An Empirical Study on Bangladesh

Vol 19 | Issue 1 | 75-89

Md. Hafez,  Sadia Jahan Moni, Fareeha Mamataz, Musarrat Tabassum, Tabassum Monira

Factors predicting consumers’ adoption of chatbots within the banking industry in South Africa

Vol 19 | Issue 1 | 90-104

Felix Amoah, Christabel Rusike, Laura Novienyo Abla Amoah

Critical retail service factors in literature: a review and meta-analysis approach

Vol 19 | Issue 1 | 105-127

João Pedro Oliveira Catarino Leandro, Paulo Sérgio Amaral de Sousa, Maria do Rosário Mota de Oliveira Alves Moreira

The Perceived Risk of Purchasing OTC Drugs: A Comparative Study of Pharmacies with Different Levels of Digitalization

Vol 19 | Issue 1 | 128-158

Semra Ersöz